2023 SATISFYD Experience Summit

Creating Transformational Customer Service​

Get specific ideas on how to train staff on customer service across all departments in your dealership to provide an unforgettable customer experience.

• Focus: Customer Experience
• Presenter:

Larry Cole, Ph.D.
Consultant
Dealer Institute 

Product Updates

Learn about 2023 product updates and announcements about future releases. 

• Focus: All SATISFYD Solutions
• Presenters: 

Ryan Condon
CEO
SATISFYD

Emilie Spalla
Vice President
SATISFYD

Roundtable Discussion: Real-Life Examples of Engaging and Retaining Employees

Attract and keep the best talent by learning from a panel of HR managers and their real-life examples of activities, processes, and approaches to improve employee engagement.

• Focus: Employee Experience
• Presenters: 

Ann Palm
Vice President Human Resources
21st Century Equipment LLC

Rob Durham
VP Marketing & HR
Lakeside International Trucks

Shannon Schilt
Director of Human Resources
Redline Equipment

Todd Bachman
President and CEO
Florida Coast Equipment, LLC

Tracy Ellig
Human Resources Manager
Premier Equipment

Harness the Power of Customer-Generated Content

Build trust and credibility with potential customers and create a sense of community around your dealership by learning how to encourage customers to share their experiences and reviews online

• Focus: Online Reputation Management
• Presenter:

Kaia Watkins
Global Director
Activate46  

SATISFYD Top Dealer Awards & Annual Benchmarks Report 

See the SATISFYD Annual Benchmarks Report and learn who are the winners of 2023 Top Dealer Awards.

• Focus: All SATISFYD Solutions
• Presenters:

Ryan Condon
CEO
SATISFYD

Emilie Spalla
Vice President
SATISFYD