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Measuring the performance of more than 1,000 dealers of top equipment organizations from across the United States, Canada, and Australia, it is a powerful tool to help you assess how you stack up against the competition and create a strategic plan to improve.
Focusing on customer and employee experiences is key to stay ahead of the competition. Tracking metrics like NPS, eNPS, and online reputation scorecards and making data-driven decisions based on the results can help accomplish just that.
The 2022 Customer & Employee Experience Benchmark Report is an essential tool for heavy equipment dealerships to get a 360-degree view of the industry, understand the needs of the market, and ultimately drive business growth.