2025 EMPLOYEE & CUSTOMER EXPERIENCE BENCHMARK REPORT

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Comprehensive NPS Analysis: Industry-wide and department-specific Net Promoter Score (NPS) trends to measure customer satisfaction and loyalty.
Employee Engagement Insights: Key findings on workforce sentiment and engagement, highlighting opportunities to improve retention and productivity.
State of Customer Service in Dealerships: Trends across SATISFYD’s four pillars—Knowledge, Helpful, Accurate, and Responsive—offering a data-driven view of strengths, challenges, and opportunities for growth.

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How Do You Stack Up Against the Competition?

The 2025 SATISFYD Employee & Customer Experience Benchmark Report is the only industry benchmark measuring the performance of over 1,000 dealerships from top equipment organizations. This comprehensive resource provides valuable market insights, helping you assess how your dealership compares to the competition and develop a strategic plan for 2025.