How Do Your Technicians Compare to the Industry?
The SATISFYD Technician Experience Benchmark Report is the industry’s only dedicated benchmark built from survey data collected in 2025 from nearly 400 technicians across 15 dealer organizations. This report offers a true pulse check on technician satisfaction, tooling readiness, shop conditions, and safety risks across the heavy equipment industry.
Use these insights to understand how your technicians’ experience compares to industry benchmarks — and to identify the operational upgrades that will have the greatest impact on productivity, safety, and retention in 2026.