How Do Your Technicians Compare to the Industry?
The 2025 SATISFYD Technician Experience Benchmark Report is the industry’s only dedicated benchmark built from direct input of nearly 400 technicians across 15 dealer organizations. This report offers a true pulse check on technician satisfaction, tooling readiness, shop conditions, and safety risks across the heavy equipment industry.
Use these insights to understand how your technicians’ experience compares to industry benchmarks — and to identify the operational upgrades that will have the greatest impact on productivity, safety, and retention in 2026.