---
title: 2024 Employee and Customer Experience Benchmark Report - SATISFYD
description: The 2024 report offers benchmarks for the equipment industry on NPS, eNPS, and online reputation scorecard, comparing the performance of over 1,000 dealers
image: https://resources.satisfyd.com/hubfs/2024%20Benchmark%20Report%20Thumbnail.png
---

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          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies?hsLang=en)
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- [Solutions](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Voice of Customer](https://www.satisfyd.com/voice-of-customer?hsLang=en)
    - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews?hsLang=en)
    - [Voice of Employee](https://www.satisfyd.com/voice-of-employee?hsLang=en)
- [Blog](https://blog.satisfyd.com/?hsLang=en)
- [Resources](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Resource Center](https://www.satisfyd.com/resource-hub?hsLang=en)
    - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard?hsLang=en)
    - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment?hsLang=en)
    - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment?hsLang=en)
    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers?hsLang=en)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport?hsLang=en)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd?hsLang=en)
    - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand?hsLang=en)
- [Our Company](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [About SATISFYD](https://www.satisfyd.com/about-us?hsLang=en)
    - [Customers](https://www.satisfyd.com/customers?hsLang=en)
    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch?hsLang=en)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies?hsLang=en)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you?hsLang=en)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat?hsLang=en)
          - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag?hsLang=en)
          - [Belkorp Ag](https://satisfyd.com/belkorp?hsLang=en)
    - [Events & Webinars](https://www.satisfyd.com/events?hsLang=en)
    - [Referral Program](https://www.satisfyd.com/referral-program?hsLang=en)
    - [Careers](https://www.satisfyd.com/careers?hsLang=en)
    - [Contact Us](https://www.satisfyd.com/contact-us?hsLang=en)
- [Dealer Excellence](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Top Dealer Award](https://satisfyd.com/top-dealer-awards?hsLang=en)
    - [Certified Dealers](https://www.satisfyd.com/certified-dealers?hsLang=en)
- [Survey Portals](https://www.satisfyd.com/signin/?hsLang=en)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

[Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa)

# 2024 EMPLOYEE & CUSTOMER EXPERIENCE BENCHMARK REPORT

Download Report to Access:

- Net Promoter Score (NPS) benchmark by dealership size and by department
- Employee Net Promoter Score (eNPS) benchmark for high-performance dealerships
- Average online reputation scorecard for heavy equipment dealerships

This is the only industry benchmark report that measures the performance of more than 1,000 dealerships of top equipment organizations. See how you stack up against the competition and create a strategic plan for 2024.

### Download FREE Report Here

![2024 SATISFYD Benchmark Report Image](https://resources.satisfyd.com/hubfs/2024%20SATISFYD%20Benchmark%20Report%20Image.png)

## How Do You Stack Up Against the Competition?

To maintain a competitive edge, prioritizing customer and employee experiences is crucial. Knowing industry benchmarks for NPS, eNPS, and online reputation scorecards is what you need to gain data-driven insights to optimize your strategic plan for the year.

The 2024 SATISFYD Employee & Customer Experience Benchmark Report serves as the best resource to gain a comprehensive industry overview, see market trends, and drive business growth effectively.

[![Download FREE Report Here](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/2059162/9ce0d033-0107-45aa-9f2e-283796da0779.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/2059162/9ce0d033-0107-45aa-9f2e-283796da0779)

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