2024 EMPLOYEE & CUSTOMER EXPERIENCE BENCHMARK REPORT

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Net Promoter Score (NPS) benchmark by dealership size and by department
Employee Net Promoter Score (eNPS) benchmark for high-performance dealerships
Average online reputation scorecard for heavy equipment dealerships

This is the only industry benchmark report that measures the performance of more than 1,000 dealerships of top equipment organizations. See how you stack up against the competition and create a strategic plan for 2024.

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How Do You Stack Up Against the Competition?

To maintain a competitive edge, prioritizing customer and employee experiences is crucial. Knowing industry benchmarks for NPS, eNPS, and online reputation scorecards is what you need to gain data-driven insights to optimize your strategic plan for the year.

The 2024 SATISFYD Employee & Customer Experience Benchmark Report serves as the best resource to gain a comprehensive industry overview, see market trends, and drive business growth effectively.