Voice of Customer

Boost revenue by leveraging customer feedback gained through our automated full-service customer experience survey process.

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Boost Rev

Boost Revenue

Companies that excel at customer experience grow revenues 4-8% above the market. (Bain & Company)

 

Loyalty

Loyalty Pays

3 out of 4 people have spent more with a company because of a history of positive experiences. (Oracle)

Reputation

Reputation Matters

40% of customers begin purchasing from a competitor because of their reputation for great customer service. (Zendesk)

Trusted by Dealers

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SATISFYD is key to our employee success as well as our customer success. Both of those things impact our bottom line and our future growth.

Rob Durham

Rob Durham

VP of HR and Marketing, Lakeside International Trucks
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We use SATISFYD to create a more proactive process for our Parts and Service departments. We love that feedback is sent directly to each store for review. We promote our positive results (>90%) to highlight our teams, and for the remaining <10%, we use these as opportunities to follow up with customers and grow as a group to make the next experience a better one. We know that we aren’t alone in this customer satisfaction journey, and we thank SATISFYD for their continued support as a partner.

Dustin Freeman

Dustin Freeman

VP Customer Support, James River Equipment
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SATISFYD is passionate about what they do. That passion shows up in the work, making it an easy choice for us.

Adam Berry

Adam Berry

COO, Berry Companies
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Boosted market share by 60% between 2020 and 2023 by actively listening to customer feedback and taking action accordingly.

Doug Tibben

Doug Tibben

President, Pattison Agriculture

Easily integrate with the tools you rely on.

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Ready to Listen to Your Customers?

Voice of Customer FAQs

What kinds of survey forms are available?
Use the FAQ section of your site to answer those routine questions that always come up and need to be answered. This is a great way to tell us more about what you can offer, fill in some details that might intrigue us, and show us how knowledgeable and helpful you can be.

 

Is the competitive benchmarking specific to my industry?

Yes! For all NPS and SATISFYD Pillar Scores, we take your score and compare it to the benchmark for dealers in your industry.

We provide you with an arrow that indicates if your score is above or below the benchmark.

We also give you the benchmark in the lower right-hand corner so you can easily set goals.

What is Net Promoters Score (NPS)?

The NPS methodology is an indicator of growth. When you strive to improve NPS, you will experience faster growth, increased profits and likely outperform others in the market.

NPS is calculated by the answer to a single question: How likely are you to recommend [Dealer Name] to a friend or colleague?

 

What is The SATISFYD 4 Pillar Philosophy?

We believe that listening to your customers and putting them first will be your key differentiator in the marketplace. To help you improve and uncover actionable insights, we collect your customer feedback data and analyze your organization based on 4 key pillars:

 

1. Knowledgeable

Having a deep understanding of equipment, industry trends, and customer needs to provide expert advice and solutions.

 

2. Connection/Helpful

Going beyond sales by offering guidance, support, and resources that help customers maximize the value of their equipment.

 

3. Responsive

Addressing customer needs quickly and efficiently to minimize downtime and adapt to changing demands

 

4. Accuracy

Ensuring precise information, diagnostics, and service delivery to build trust and reduce costly errors.

 

Make Your Customer & Employee Experience Your Competitive Advantage

SATISFYD has been the leading customer and employee experience software provider for machinery dealerships and manufacturers since 1998, making it easy to listen to feedback, act on it, and grow your business.

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