2023 SATISFYD Experience Summit

Our first annual summit is designed to bring everyone together to share experiences and best practices on how to make customer and employee experience your competitive advantage!

Summit Recordings:

Creating Transformational Customer Service​

Get specific ideas on how to train staff on customer service across all departments in your dealership to provide an unforgettable customer experience.

  • Focus: Customer Experience
  • Presenter:

Larry Cole, Ph.D.
Consultant
Dealer Institute 

Watch Recording Here

Product Updates

Learn about 2023 product updates and announcements about future releases. 

  • Focus: All SATISFYD Solutions
  • Presenters: 

Ryan Condon
CEO
SATISFYD

Emilie Spalla
Vice President
SATISFYD


Watch Recording Here

Roundtable Discussion: Real-Life Examples of Engaging and Retaining Employees

Attract and keep the best talent by learning from a panel of HR managers and their real-life examples of activities, processes, and approaches to improve employee engagement.

  • Focus: Employee Experience
  • Presenters: 

Ann Palm
Vice President Human Resources
21st Century Equipment LLC

Rob Durham
VP Marketing & HR
Lakeside International Trucks

Shannon Schilt
Director of Human Resources
Redline Equipment

Todd Bachman
President and CEO
Florida Coast Equipment, LLC

Tracy Ellig
Human Resources Manager
Premier Equipment

Watch Recording Here

Harness the Power of Customer-Generated Content

Build trust and credibility with potential customers and create a sense of community around your dealership by learning how to encourage customers to share their experiences and reviews online

  • Focus: Online Reputation Management
  • Presenter:

Kaia Watkins
Global Director
Activate46  

Watch Recording Here

SATISFYD Top Dealer Awards & Annual Benchmarks Report 

See the SATISFYD Annual Benchmarks Report and learn who are the winners of 2023 Top Dealer Awards.

  • Focus: All SATISFYD Solutions
  • Presenters:

Ryan Condon
CEO
SATISFYD

Emilie Spalla
Vice President
SATISFYD

Watch Recording Here

One Full Day of Actionable Insights from People in the Heavy Equipment Dealership Industry Just Like You

Hosted on April 12, 2023

SATISFYD Experience Summit Logo

 

Speakers

Ann Palm

Ann Palm
Vice President of Human Resources
21st Century Equipment

Emilie Spalla Headshot

Emilie Spalla
Vice President
SATISFYD

Kaia Watkins

Kaia Watkins
Global Director
Activate46

Larry Cole

Larry Cole, Ph.D.
Consultant
Dealer Institute

Rob Durham

Rob Durham
VP Marketing & HR
Lakeside International Trucks

Ryan Condon

Ryan Condon
CEO
SATISFYD

Shannon Schilt

Shannon Schilt
Director of Human Resources
Redline Equipment

Todd Bachman

Todd Bachman
President and CEO
Florida Coast Equipment

Tracy Ellig

Tracy Ellig
Human Resources Manager
Premier Equipment

Power Up Your Growth

Make your Customer and Employee Experience Your Competitive Edge

SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. 

We have been helping heavy equipment companies wow their customers and employees since 1998. We make it easy to listen to feedback, act on it, and grow your business. 

Book a Demo