2023 SATISFYD Experience Summit

11:00 a.m. CT - Welcoming Session

Time to welcome you, introduce the summit, and explain the agenda.

• Time: 11:00 AM to 11:15 AM CT
• Duration: 15 mins
• Presenters: Ryan Condon and Emilie Spalla from SATISFYD

11:15 a.m. CT - Customer Service Training: Tips on How to Train Your Staff to Give Top-Quality Customer Service

Get specific ideas on how to train staff on customer service across all departments in your dealership to provide an unforgettable customer experience.

• Focus: Customer Experience
• Time: 11:15 a.m. to 12:00 p.m. CT
• Duration: 45 mins
• Presenters: Coming Soon
   

12:00 p.m. to 12:30 p.m. CT - Break

Duration: 30 mins

12:30 p.m. CT - Product Updates

Learn about upcoming product updates and announcements about future releases. Bring all your product questions during this session!

• Focus: All SATISFYD Solutions
• Time: 12:30 PM to 1:00 PM CT
• Duration: 30 mins
• Presenters: Ryan Condon and Emilie Spalla from SATISFYD
  
  

1:00 p.m. CT - Roundtable Discussion: Real-Life Examples of Engaging and Retaining Employees

Attract and keep the best talent by learning from a panel of HR managers and their real-life examples of activities, processes, and approaches to improve employee engagement.

• Focus: Employee Experience
• Time: 1:00 to 1:45 PM CT
• Duration: 45 mins
• Presenters: 

Ann Palm
Vice President Human Resources
21st Century Equipment LLC

Shannon Schilt
Human Resources Manager
Redline Equipment

Todd Bachman
President and CEO
Florida Coast Equipment, LLC

Tracy Ellig
Human Resources Manager
Premier Equipment

1:45 p.m. to 2:00 p.m. CT - Break

Duration: 15 mins

2:00 p.m. CT - Harness the Power of Customer-Generated Content

Build trust and credibility with potential customers and create a sense of community around your dealership by learning how to encourage customers to share their experiences and reviews online

• Focus: Online Reputation Management
• Time: 2:00  to 2:45 PM CT
• Duration: 45 mins
• Presenter:

Kaia Watkins
Global Director
Activate46  

2:45 p.m. to 3:00 p.m. CT - Break

Duration: 15 mins

3:00 p.m. CT - SATISFYD Top Dealer Awards

We will present the SATISFYD Annual Benchmarks Report and announce the winners of Top Dealer Awards.

• Time: 3:00 to 4:00 PM CT
• Duration: 1 Hour
• Presenters: Ryan Condon and Emilie Spalla from SATISFYD
  
  

4:00 p.m. CT - Happy Hour (Q&A Style Session)

Learn who is the NASCAR Racing Experience Winner! This is also a space to meet, ask questions, and network.

• Time: 4:00 to 5:00 PM
• Duration: 1 Hour
• Presenters: Ryan Condon and Emilie Spalla from SATISFYD
  
  

About the NASCAR Racing Experience Prize:

Book a meeting with us and attend the summit, and you'll be entered for a chance to win a US$1,000 gift card to enjoy a NASCAR Racing Experience. Learn more about this experience here.