2024 SATISFYD Experience Summit

Voices in Action: Real-Time Insights Round Table

Explore real-time feedback from fellow heavy equipment dealerships in an open discussion, as our customers respond to real comments sourced from SATISFYD's Voice of Customer and Voice of Employee solutions. Discover actionable strategies to elevate your dealership's customer and employee experience.

Speakers:
✔ Audra Zorn, Marketing Relations Manager at Berry Companies
✔ Dan Soley, VP Sales & Marketing at Miller-Bradford & Risberg
✔ Paul Chappell, Senior Customer Experience Manager at Hutson, Inc.

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Using Digital Marketing to Increase Market Share

Market data provides valuable insights into the buying behavior of your audience. In this session, Jordan Arsenault reveals how you can transform your marketing approach using data. She will demonstrate how to tailor your marketing strategy to the data, target various buyer personas, and uncover buying cycles within your audiences.

Speaker: 
✔ Jordan Arsenault, Senior Account Executive at Fusable

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Taking Steps Beyond Satisfaction Surveys

Join Ryan Condon, CEO of SATISFYD, as he teaches the essential elements of a successful organizational change process and equips you with the necessary tools for widespread implementation. This session explores actionable strategies for establishing aligned cultures, including the five key phases of organizational change: adopt, manage, measure, improve, and evolve.

Speaker: 
✔ Ryan Condon, CEO and Founder at SATISFYD

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Leading a Rural Renaissance

Russ Green explores the resurgence of the rural lifestyle among millennials and its implications for leadership. Learn about key topics, including the driving forces behind this trend, strategies for recruiting, rewarding, and retaining millennial talent in rural settings, and the essential role of rural broadband development in maintaining competitiveness.

Speakers:
✔ Russ Green, Operations Officer at Machinery Advisors Consortium

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2024 Employee & Customer Experience Benchmark Report

Get a summary of the 2024 Customer & Employee Experience Benchmark Report to uncover key metrics such as NPS, eNPS, and online reputation scores for heavy equipment dealerships. With insights gathered from over 1,000 dealerships, this report serves as a valuable tool to assess your performance compared to competitors and craft a strategic roadmap for improvement in 2024.

Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD

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