2025 EMPLOYEE & CUSTOMER EXPERIENCE BENCHMARK REPORT

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Comprehensive NPS Analysis: Industry-wide and department-specific Net Promoter Score (NPS) trends to measure customer satisfaction and loyalty.
Employee Engagement Insights: Key findings on workforce sentiment and engagement, highlighting opportunities to improve retention and productivity.
State of Customer Service in Dealerships: Trends across SATISFYD’s four pillars—Knowledge, Helpful, Accurate, and Responsive—offering a data-driven view of strengths, challenges, and opportunities for growth.

This is the only industry benchmark report that measures the performance of more than 1,000 dealerships of top equipment organizations. See how you stack up against the competition and create a strategic plan for 2025.

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How Do You Stack Up Against the Competition?

To maintain a competitive edge, prioritizing customer and employee experiences is crucial. Knowing industry benchmarks for NPS, eNPS, and online reputation scorecards is what you need to gain data-driven insights to optimize your strategic plan for the year.

The 2025 SATISFYD Employee & Customer Experience Benchmark Report serves as the best resource to gain a comprehensive industry overview, see market trends, and drive business growth effectively.