Customer expectations are rising, operations are under pressure, and performance gaps are becoming more visible. This report shows where dealers stand — and what it means for your business.

Download Report to Access:

  • See where top dealers are gaining (and losing) customer loyalty
  • Understand how employee engagement is impacting performance
  • Identify early warning signs in your customer experience
  • Benchmark your service, parts, and sales performance
  • Learn how reviews are influencing visibility and growth

Get the 2026 Benchmark Report

Based on data from 1,000+ dealerships.
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How Do You Stack Up Against the Competition?

The 2026 SATISFYD Employee & Customer Experience Benchmark Report is the only industry benchmark measuring the performance of over 1,000 dealerships from top equipment organizations.

This comprehensive resource provides valuable market insights, helping you assess how your dealership compares to the competition and develop a strategic plan for 2026.