2023 CUSTOMER & EMPLOYEE EXPERIENCE BENCHMARK REPORT

Download Report to Learn:

NPS for the equipment industry by dealership size and by department
Overall eNPS range for high-performance dealerships
Average online reputation scorecard for heavy equipment dealerships

Measuring the performance of more than 1,000 dealers of top equipment organizations from across the United States, Canada, and Australia, it is a powerful tool to help you assess how you stack up against the competition and create a strategic plan to improve.

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How Do You Stack Up Against Construction and Agriculture Heavy Equipment Dealerships?

Focusing on customer and employee experiences is key to stay ahead of the competition. Tracking metrics like NPS, eNPS, and online reputation scorecards and making data-driven decisions based on the results can help accomplish just that.

The 2022 Customer & Employee Experience Benchmark Report is an essential tool for heavy equipment dealerships to get a 360-degree view of the industry, understand the needs of the market, and ultimately drive business growth.