2024 SATISFYD Experience Summit

The Human Equation in Dealership Excellence: Attract, Retain, Delight

One Full Day of Actionable Insights from People in the Equipment Dealership Industry Just Like You

HOSTED ON WEDNESDAY, MARCH 6, 2024

2024 SATISFYD Summit Logo

 

The Human Equation in Dealership Excellence: Attract, Retain, Delight

Agenda

Company and Product Updates

Join us for the kickoff session of our virtual summit, where Emilie and Ryan will unveil the latest updates from SATISFYD. Dive into the details about advanced VoE Gender and Generation reporting, real-time feedback options, new integrations with industry leaders, the introduction of champion recognition, and much more!

Time: 11:00 AM ET
Speakers:
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

LEADERSHIP HUMAN RESOURCES MARKETERS CUSTOMER SUPPORT

Voices in Action: Real-Time Insights Round Table

Explore live feedback from fellow heavy equipment dealerships. Join a candid discussion as our customers respond to real comments sourced from SATISFYD's Voice of Customer and Voice of Employee solutions. Gain actionable strategies to enhance your dealership's customer and employee experience. 

Time: 12:00 AM ET
Speakers:
✔ Audra Zorn, Marketing Relations Manager at Berry Companies
✔ Dan Soley, VP Sales & Marketing at Miller-Bradford & Risberg
✔ Kristy Cmoc, Business Development Manager at Pattison Agriculture
✔ Paul Chappell, Senior Customer Experience Manager at Hutson, Inc.
Perfect for:

LEADERSHIP HUMAN RESOURCES MARKETERS CUSTOMER SUPPORT

Craft Personalized Connections: Leveraging Data in Digital Marketing

Explore specific use cases showcasing how data-driven strategies can be harnessed to create tailor-made messages that resonate with potential customers, ultimately driving increased demand and fostering meaningful connections with your dealership brand. Dive into actionable insights and best practices to revolutionize your dealership's digital marketing approach.

Time: 1:00 PM ET
Speakers: 
✔ Jordan McPeters Arsenault, Senior Account Executive at Fusable
Perfect for:

LEADERSHIP MARKETERS

Taking Steps Beyond Satisfaction Surveys

Join Ryan Condon, CEO of SATISFYD, as he uncovers the essential elements of a successful organizational change process and equips you with the necessary tools for widespread implementation. This session will explore actionable strategies for establishing aligned cultures, including the five key phases of organizational change: adopt, manage, measure, improve, and evolve.

Time: 2:00 PM ET
Speakers: 
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

LEADERSHIP  HUMAN RESOURCES MARKETERS CUSTOMER SUPPORT

Leading a Rural Renaissance

Join Russ as he delves into the intricacies of the rural lifestyle resurgence among millennials and its implications for leadership. Explore key topics including the driving forces behind this trend, strategies for recruiting, rewarding, and retaining millennial talent in rural settings, and the essential role of rural broadband development in maintaining competitiveness. 

Time: 3:00 PM ET
Speakers:
✔ Russ Green, Operations Officer at Machinery Advisors Consortium
Perfect for:

LEADERSHIP HUMAN RESOURCES

2024 Customer & Employee Experience Benchmark Report

Be the first one to see the 2024 report and learn the key metrics such as NPS, eNPS ranges for high-performance dealerships, and online reputation scores for heavy equipment dealerships. With data from dealerships across the United States, Canada, and Australia, this report serves as a powerful tool to evaluate your performance relative to competitors and develop a strategic roadmap for improvement in 2024

Time: 4:00 PM ET 
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

LEADERSHIP HUMAN RESOURCES MARKETERS

SATISFYD Top Dealer Award

Survey data highlights areas of excellence, culminating in the calculation of industry benchmarks. Dealers exceeding these benchmarks are eligible for the Top Dealer Award, celebrating their outstanding commitment to exceptional experiences for both customers and employees. Join us as we recognize excellence in customer experience and employee engagement with the SATISFYD Top Dealer Award.

Time: 4:30 PM ET 
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

LEADERSHIP HUMAN RESOURCES MARKETERSllets are great

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Speakers

Audra Zorn

Audra Zorn
Marketing Relations Manager
Berry Companies

Dan Soley

Dan Soley
VP Sales & Marketing
Miller-Bradford & Risberg

Emilie Spalla

Emilie Spalla
Vice President
SATISFYD

Jordan McPeters

Jordan McPeters Arsenault
Senior Account Executive
Fusable

Kristy Cmoc

Kristy Cmoc
Business Development Manager
Pattison Agriculture

Paul Chappell

Paul Chappell
Senior Customer Experience Manager
Hutson, Inc.

Ross Green

Russ Green
Operations Officer
Machinery Advisors Consortium

Ryan Condon

Ryan Condon
CEO & Founder
SATISFYD

Make the Human Element Your Competitive Edge

SATISFYD has been the leading customer and employee experience software provider for machinery dealerships and manufacturers since 1998, making it easy to listen to feedback, act on it, and grow your business.

Register Here