2024 SATISFYD Experience Summit

Agenda

Company and Product Updates

Join us for the kickoff session of our virtual summit, where Emilie and Ryan will unveil the latest updates from SATISFYD. Dive into the details about advanced VoE Gender and Generation reporting, real-time feedback options, new integrations with industry leaders, the introduction of champion recognition, and much more!

Time: 11:00 AM ET
Speakers:
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
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Voices in Action: Real-Time Insights Round Table

Explore live feedback from fellow heavy equipment dealerships. Join a candid discussion as our customers respond to real comments sourced from SATISFYD's Voice of Customer and Voice of Employee solutions. Gain actionable strategies to enhance your dealership's customer and employee experience. 

Time: 12:00 PM ET
Speakers:
✔ Audra Zorn, Marketing Relations Manager at Berry Companies
✔ Dan Soley, VP Sales & Marketing at Miller-Bradford & Risberg
✔ Paul Chappell, Senior Customer Experience Manager at Hutson, Inc.
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Using Digital Marketing to Increase Market Share

Market data reveals so much about the buying behavior of your audience. In this session Jordan Arsenault reveals 3 key takeaways that can transform how you approach your marketing. She will demonstrate how to tailor your marketing strategy to the data, how to target different buyer personas, and how to uncover buying cycles within your audiences.

Time: 1:00 PM ET
Speakers: 
✔ Jordan Arsenault, Senior Account Executive at Fusable
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Taking Steps Beyond Satisfaction Surveys

Join Ryan Condon, CEO of SATISFYD, as he uncovers the essential elements of a successful organizational change process and equips you with the necessary tools for widespread implementation. This session will explore actionable strategies for establishing aligned cultures, including the five key phases of organizational change: adopt, manage, measure, improve, and evolve.

Time: 2:00 PM ET
Speakers: 
✔ Ryan Condon, CEO and Founder at SATISFYD
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Leading a Rural Renaissance

Join Russ as he delves into the intricacies of the rural lifestyle resurgence among millennials and its implications for leadership. Explore key topics including the driving forces behind this trend, strategies for recruiting, rewarding, and retaining millennial talent in rural settings, and the essential role of rural broadband development in maintaining competitiveness. 

Time: 3:00 PM ET
Speakers:
✔ Russ Green, Operations Officer at Machinery Advisors Consortium
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2024 Customer & Employee Experience Benchmark Report

Be the first one to see the 2024 report and learn the key metrics such as NPS, eNPS ranges for high-performance dealerships, and online reputation scores for heavy equipment dealerships. With data from dealerships across the United States, Canada, and Australia, this report serves as a powerful tool to evaluate your performance relative to competitors and develop a strategic roadmap for improvement in 2024

Time: 4:00 PM ET 
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
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SATISFYD Top Dealer Award

Survey data highlights areas of excellence, culminating in the calculation of industry benchmarks. Dealers exceeding these benchmarks are eligible for the Top Dealer Award, celebrating their outstanding commitment to exceptional experiences for both customers and employees. Join us as we recognize excellence in customer experience and employee engagement with the SATISFYD Top Dealer Award.

Time: 4:30 PM ET 
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
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