2025 SATISFYD Experience Summit

Agenda

- Company and Product Updates

Join us for the kickoff session of our virtual summit, where Emilie and Ryan will unveil the latest updates from SATISFYD. Dive into the details about advanced VoE Gender and Generation reporting, real-time feedback options, new integrations with industry leaders, the introduction of champion recognition, and much more!

Time: 11:00 AM ET
Speakers:
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

 - 2025 Customer & Employee Experience Benchmark Report

We will share insights from the 2025 report, key metrics such as NPS, eNPS ranges for high-performance dealerships, and online reputation scores for heavy equipment dealerships. With data from dealerships across the United States, Canada, and Australia, this report serves as a powerful tool to evaluate your performance relative to competitors and develop a strategic roadmap for improvement in 2025. 

Time: TBD
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

- Exciting Sessions Coming Soon! 

We're curating a dynamic agenda featuring insightful discussions on critical topics such as:

• The Interplay of Customer Experience (CX) and Employee Experience (EX)
• Maximizing Equipment ROI through Effective Evaluations
• Developing High-Performing Dealer Teams with Rewarding Programs
• Strategic Marketing Strategies for Dealers

Perfect for:

- SATISFYD Top Dealer Award

Survey data highlights areas of excellence, culminating in the calculation of industry benchmarks. Dealers exceeding these benchmarks are eligible for the Top Dealer Award, celebrating their outstanding commitment to exceptional experiences for both customers and employees. Join us as we recognize excellence in customer experience and employee engagement with the SATISFYD Top Dealer Award.

Time: 4:30 PM ET 
Speakers: 
✔ Emilie Spalla, Vice President at SATISFYD
✔ Ryan Condon, CEO and Founder at SATISFYD
Perfect for:

llets are great