---
title: 2026 Employee and Customer Experience Benchmark Report - SATISFYD
description: Heavy Equipment Dealerships 2026 SATISFYD Employee & Customer Experience Benchmark Report. Explore industry trends, NPS benchmarks, and strategies to enhance customer and employee satisfaction.
image: https://resources.satisfyd.com/hubfs/Front%20(Option%20B).png
---

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    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers?hsLang=en)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport?hsLang=en)
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    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch?hsLang=en)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies?hsLang=en)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you?hsLang=en)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat?hsLang=en)
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- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

- [Solutions](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Voice of Customer](https://www.satisfyd.com/voice-of-customer?hsLang=en)
    - [SATISFYD Reviews](https://www.satisfyd.com/satisfyd-reviews?hsLang=en)
    - [Voice of Employee](https://www.satisfyd.com/voice-of-employee?hsLang=en)
- [Blog](https://blog.satisfyd.com/?hsLang=en)
- [Resources](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Resource Center](https://www.satisfyd.com/resource-hub?hsLang=en)
    - [Online Reputation Score](https://www.satisfyd.com/reputation-scorecard?hsLang=en)
    - [Leadership Assessment](https://www.satisfyd.com/leadership-assessment?hsLang=en)
    - [Best Practices Self Assessment Tool](https://www.satisfyd.com/self-assessment?hsLang=en)
    - [The Revenue Signal](https://www.satisfyd.com/the-satisfyd-revenue-signal-for-equipment-dealers?hsLang=en)
    - [Technician EX Benchmark Report](https://resources.satisfyd.com/2025-technician-experience-benchmarkreport?hsLang=en)
    - [2026 Benchmark Report](https://resources.satisfyd.com/2026-employee-and-customer-experience-benchmark-report-satisfyd)
    - [2026 SATISFYD Experience Summit](https://resources.satisfyd.com/2026-ses-on-demand?hsLang=en)
- [Our Company](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [About SATISFYD](https://www.satisfyd.com/about-us?hsLang=en)
    - [Customers](https://www.satisfyd.com/customers?hsLang=en)
    - Customer Success 
          - [King Ranch Ag & Turf](https://resources.satisfyd.com/customer/king-ranch?hsLang=en)
          - [Berry Companies](https://blog.satisfyd.com/customer-spotlight-berry-companies?hsLang=en)
          - [Lakeside Trucking](https://resources.satisfyd.com/customer/lakeside-international-trucks/thank-you?hsLang=en)
          - [Bobcat of the Rockies and North Texas](https://resources.satisfyd.com/from-reviews-to-retention-cx-strategies-for-dealerships-bobcat?hsLang=en)
          - [Pattison Ag](https://resources.satisfyd.com/customer/pattison-ag?hsLang=en)
          - [Belkorp Ag](https://satisfyd.com/belkorp?hsLang=en)
    - [Events & Webinars](https://www.satisfyd.com/events?hsLang=en)
    - [Referral Program](https://www.satisfyd.com/referral-program?hsLang=en)
    - [Careers](https://www.satisfyd.com/careers?hsLang=en)
    - [Contact Us](https://www.satisfyd.com/contact-us?hsLang=en)
- [Dealer Excellence](https://resources.satisfyd.com/javascript;?hsLang=en) 
    - [Top Dealer Award](https://satisfyd.com/top-dealer-awards?hsLang=en)
    - [Certified Dealers](https://www.satisfyd.com/certified-dealers?hsLang=en)
- [Survey Portals](https://www.satisfyd.com/signin/?hsLang=en)
- [Podcast](https://creators.spotify.com/pod/profile/satisfydpodcast/)

[Book Demo](https://meetings.hubspot.com/espalla/teams?uuid=a7f00e16-8239-4d7b-aaf6-aaf17ca2a0fa)

# 2026 EMPLOYEE & CUSTOMER EXPERIENCE BENCHMARK REPORT

Download Report to Access:

- **Industry Benchmark Trends:** Year-over-year CX movement across service, parts, sales, and rental, revealing how rising expectations and tighter market conditions are influencing customer loyalty.
- **Employee Experience Signals:** Insights from this year’s eNPS results showing how employee engagement and frontline stability are shaping customer experience and operational resilience.
- **Early Warning Indicators in Customer Experience:** A closer look at SATISFYD’s four CX pillars—Knowledge, Helpful, Accurate, and Responsive—highlighting where experience gaps are emerging and what they signal for dealer leaders.
- **Aftermarket Performance Insights:** Analysis of where loyalty sensitivity is increasing in parts and service operations and why speed, communication, and predictability matter more in tighter markets.
- **Online Reputation Trends:** How ratings, recency, and review volume influence visibility in search and AI-driven discovery—and why reputation stability is becoming a competitive advantage.

 

 

### Download FREE Report Here

![2026 Benchmark tile (2)](https://resources.satisfyd.com/hs-fs/hubfs/2026%20Benchmark%20tile%20(2).png?width=1200&height=1200&name=2026%20Benchmark%20tile%20(2).png)

## How Do You Stack Up Against the Competition?

The 2026 SATISFYD Employee & Customer Experience Benchmark Report is the only industry benchmark measuring the performance of over 1,000 dealerships from top equipment organizations.

This comprehensive resource provides valuable market insights, helping you assess how your dealership compares to the competition and develop a strategic plan for 2026.

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