Hear firsthand how top-performing dealerships are raising the bar on customer service in this must-watch panel discussion from the 2024 AED Summit. In this customer success story, Ryan Strand of Bobcat of the Rockies and Cole Young of Bobcat of North Texas share real-world strategies they’ve used to create standout experiences at every stage of the customer journey—from online reviews to post-sale follow-up. You’ll walk away with practical tactics, tech tips, and measurement tools to help your team consistently deliver exceptional service and drive loyalty.
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